fw66 Privacy Policy

1. Introduction and Scope

fw66 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who use the fw66 online casino and sports betting platform ("the Service"). This Privacy Policy sets out, in clear and accessible language, what personal data we collect from you, why we collect it, how we use and store it, with whom we may share it, how long we keep it, and what rights you have in relation to it. This Privacy Policy applies to all data collected through the fw66 website, mobile interface, and any related communications channels including customer support email.

By registering an account or using the fw66 Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the fw66 platform. This policy should be read alongside the fw66 Terms and Conditions, which govern your use of the Service more broadly.

2. Personal Data We Collect

fw66 collects personal data from you in several ways: directly when you register and use the Service, automatically through the technical operation of the platform, and from third-party sources such as payment processors where applicable. The categories of personal data we collect include the following:

• Identity data: full name, date of birth, nationality, and government-issued identification document details (for KYC verification purposes).
• Contact data: email address, mobile phone number, and residential address (for account registration, support communications, and identity verification).
• Financial data: payment method details (bKash wallet number, Nagad number, Rocket number, card details), transaction history, deposit amounts, and withdrawal records. Full payment card numbers are not stored by fw66 — card processing is handled by PCI-DSS-compliant third-party payment processors.
• Usage data: login timestamps, pages visited, game sessions played, bet amounts, win/loss records, session duration, and in-app behaviour data collected through cookies and server logs.
• Technical data: IP address, device type, operating system, browser type and version, mobile network identifier, and approximate geographic location derived from your IP address.

fw66 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information, except where such information is voluntarily provided by a player in the context of a responsible gaming self-exclusion or support request, in which case it is processed solely for that specific purpose.

3. How We Use Your Personal Data

fw66 uses your personal data for the following purposes, each of which is necessary for the lawful and efficient operation of the Service:

• Account registration and management: creating and maintaining your fw66 player account, including processing your initial registration, updating your profile, and managing account security settings.
• Identity verification and KYC compliance: verifying your identity and age (21+) in accordance with our KYC obligations, using identity documents and other verification data you provide.
• Payment processing: processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other accepted payment channels, and maintaining associated transaction records.
• Fraud prevention and security: monitoring account activity to detect and prevent fraud, money laundering, identity theft, account takeover, and other prohibited conduct as defined in our Terms and Conditions.
• Customer support: responding to your support requests, complaints, or enquiries, and maintaining records of communications for quality assurance and dispute resolution purposes.
• Platform improvement and responsible gaming: analysing aggregated, anonymised usage patterns to improve platform performance, personalise your experience where you have consented to this, and identify responsible gaming indicators that may suggest a player requires support.

4. Legal Basis for Processing

fw66 processes your personal data on the following legal bases:

• Contractual necessity: processing required to register your account, deliver gaming services, process payments, and fulfil our obligations under the Terms and Conditions you accepted on registration.
• Legal obligation: processing required to comply with applicable anti-money laundering obligations, KYC verification requirements, and any legal hold or disclosure obligations imposed by a competent authority.
• Legitimate interests: processing carried out for fraud detection, platform security, responsible gaming monitoring, and analysis of aggregated usage data to improve the Service, where those interests are not overridden by your fundamental rights.
• Consent: where we send you optional marketing communications or personalise your in-platform experience, we do so on the basis of consent. You may withdraw consent at any time by contacting [email protected].

5. Sharing Your Personal Data

fw66 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card payment processors require transaction data to process your deposits and withdrawals. These providers are bound by their own privacy and security standards.
• Identity verification and KYC service providers: third-party verification partners who assist fw66 in confirming player identity and age in compliance with applicable obligations.
• Game content providers: game studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and others may receive anonymised session data necessary for the technical delivery and fairness certification of their games.
• Regulatory, law enforcement, and legal authorities: fw66 may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required by applicable law or pursuant to a valid legal order.

All third parties with whom fw66 shares personal data are required to implement appropriate technical and organisational measures to protect that data and are prohibited from using it for any purpose beyond the specific purpose for which it was shared.

6. Cookies and Tracking Technologies

fw66 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve the Service. We use the following categories of cookies:

• Strictly necessary cookies: these are essential for the platform to function and cannot be switched off. They include session authentication tokens and security cookies that prevent cross-site request forgery attacks.
• Functional cookies: these remember your preferences (such as language settings and notification preferences) to personalise your experience on return visits. These cookies are set only if you have consented to their use.
• Analytics cookies: these collect anonymised data about how players use the platform, including pages visited, session length, and features accessed. This data helps us identify areas for improvement and is never used to identify you personally.

You can control cookie settings through your browser preferences. Disabling strictly necessary cookies may prevent certain parts of the fw66 platform from functioning correctly. fw66 does not use cross-site tracking cookies or share tracking data with advertising networks.

7. Data Retention

fw66 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, or reporting obligations. Account data and transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering record-keeping requirements. Anonymised usage analytics data may be retained for longer periods since it cannot be used to identify any individual.

When data is no longer required and no legal hold applies, fw66 securely deletes or anonymises it in accordance with our data lifecycle management procedures. If you request deletion of your personal data, fw66 will comply to the extent permitted by our legal obligations — for example, we cannot delete transaction records that we are legally required to retain.

8. Data Security

fw66 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmissions between your device and our platform, secure server infrastructure with access controls limited to authorised personnel on a need-to-know basis, regular security assessments and vulnerability testing of the fw66 platform, and secure hashing of account passwords using industry-standard algorithms.

While fw66 takes all reasonable steps to protect your personal data, no method of electronic transmission or data storage is completely secure. fw66 cannot guarantee absolute security, but we are committed to promptly notifying affected users and taking corrective action in the event of any confirmed data security incident that poses a material risk to your rights.

9. Your Rights as a Data Subject

Subject to applicable law, you have the following rights in relation to the personal data fw66 holds about you. To exercise any of these rights, contact the fw66 support team at [email protected] with your full name, account username, and a description of your request.

fw66 will respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

10. Children and Minors

The fw66 platform is strictly intended for adults aged 21 years and above. fw66 does not knowingly collect personal data from individuals under 21 years of age. If fw66 discovers or reasonably suspects that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account will be permanently closed. If you are a parent or guardian and believe that a person under 21 in your care has registered an account with fw66, please contact us immediately at [email protected] so that we can take appropriate action.

11. Changes to This Privacy Policy

fw66 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will use reasonable endeavours to notify registered players via the platform or by email before the changes take effect. The updated Privacy Policy will always be accessible on the fw66 website with its current effective date clearly stated. Continued use of the Service after the updated policy has been published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to remain informed of how fw66 handles your personal data.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fw66 handles your personal data, please contact our support team at [email protected]. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). Please note that the email address above is displayed as plain text only and is not a clickable link. When submitting a data rights request, please include your full name, registered account username, and a clear description of the personal data or right in question so that we can handle your request efficiently.